Hot Tubs FAQs
Find the answers to common hot tub questions.
I am considering buying a spa and don’t understand the difference between wiring it to be 110v or 220v. How do I decide?
The first thing is to determine what spa sizes you are considering. Some spas do not offer the option of 110v service. It also depends on how you plan to use the spa. Basically, having a spa hooked up for 220v service means that the jets and the heater can operate at the same time.
With a 110v unit, the heater will not come back on until you turn off the jets. If your new spa is going to have several people in and out of the spa over a few hours, you might be happier with a 220v hookup. If your spa is going to be a quiet refuge for one or two people who enjoy a hot water soak with no jets, then a 110v unit might be best.
Also, you need to consider whether you are installing your spa indoors or outdoors and whether you plan to use it year-round. Since many different factors go into this decision, give the Hot Spring® Spas sales team a call before you buy. We’ll be glad to provide the information you need to make the best decision for your spa enjoyment.
I bought a used spa. Do I need to use the authorized Hot Spring® dealer for service?
Developing a working relationship with your locally authorized dealer is a great way for you to protect your investment. Your authorized Hot Spring dealer will have the factory-recommended components and water care chemicals that will extend the life of your spa. They also have the latest information from the factory regarding any component upgrades needed for older spas.
I want a Hot Spring Spa. Why do I have to buy it from the closest authorized dealer?
Authorized Hot Spring dealers are required by contract to deliver and provide warranted service for all new spa sales from their store. This ensures that the spa will not be damaged in transport between the dealership and your home. This also means the dealer will have the technical staff to service your spa if/when needed.
If you were to buy a Hot Spring spa farther from the delivery destination, the selling dealer may charge you a trip fee for their technician to travel to your home. What you saved in the initial purchase price may not compare to what you might have to pay the dealer for their travel. Dealer travel charges are not covered by your spa’s warranty.
We want to buy a spa for the whole family to use. Is it okay for our toddler to be in hot water?
This question is best asked of your child’s pediatrician or another medical professional. Small children are sometimes less tolerant of exposure to hot water, so ask your doctor before allowing young children to use a spa.
We want to buy a spa but our local city code enforcer says we need to build a barrier gate, fence, or other structure. Is this true?
Hot Spring Spas carry several different certifications that ensure the spa is safe to use. Some code enforcement personnel mistakenly believe that public pools and private residential spas require the same code compliance and barrier requirements.
If you have questions about barrier requirements in your community or region, contact your authorized dealer to obtain the information you need. You may also call the Hot Spring Customer Service team to help you find this information.
Why are salt water hot tubs replacing traditional chlorine tubs?
Ease of use, lower maintenance costs, fewer chemicals, and an overall more pleasant experience are a few reasons.
Traditional chlorine hot tub owners usually choose to utilize a floater to disperse chlorine/bromine into their hot tubs on a constant basis. In addition, once a week or after a heavy use, they shock the tub, which spikes the chlorine/bromine level higher.
Hot Spring Salt Systems produce a steady and low level of chlorine that is constantly monitored internally in your tub. This ensures water that doesn’t have the powerful chlorine odor, is gentler on the skin, and doesn’t need to be drained as often!
My spa is 20 years old. Can I still get parts for it?
Yes. We can order parts directly from Watkins, the manufacturer of Hot Spring Spas. If they do not carry the original component, a replacement component of equal or better quality will be provided. We can also provide a replacement cover for your spa that fits the corners and cover locks.
Can I buy a spa or parts directly from Hot Spring?
Only authorized dealers may sell Hot Spring Spas directly to consumers. However, Hot Spring provides warranty coverage for your spa purchase and offers the strongest warranty in the industry. We also offer a warranty on parts purchased and installed by authorized dealers.
I can’t find the information I want in the owner’s manual. What should I do?
Please contact us—we’re always here to help!