Terms and Conditions

Terms and Conditions

Thank you for shopping at www.hssmusiccity.wpengine.com

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order:

Hot Spring Spas of Music City
2342 Hwy 109 N
Lebanon, TN  37090


How To Return An Item

  • You must return the item within 30 days of your purchase.
  • Your item must be in its original unused condition to be returned. The item must be in its original packaging.
  • Your item needs to have the original receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Shipping

You will be responsible for paying for your own shipping costs to return the item, unless the item was defective, or shipped in error.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

1. Please email contact@hssofmusiccity.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

2342 Hwy 109 N, Lebanon, TN  37090

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include:  All chemical products, clean screen filters, and any damaged accessories (unless damaged during shipping which has to be identified, in writing, to the shipper at time of receipt).

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

  • UPS
  • FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.