TERMS & CONDITIONS

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Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.  www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.  www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

All our products, except those otherwise noted or marked as “closeout” or “pre-owned” in our catalog, carry the full manufacturer’s warranty. Closeout items do not carry a manufacturer warranty (but still are covered by our Return Policy). We sell the most recognized brands in the industry, so you can buy with confidence. But like other retailers, we do not offer any product warranty of our own. If you have questions about the warranty on a particular part, please email us at sales@hssofmusiccity.com.

Limitation of Liability
www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com product(s) is mistakenly listed at an incorrect price, www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.  www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com, shall issue a credit to your credit card account in the amount of the incorrect price.

SMS Terms & Conditions:
Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland and Hot Spring Spas of Knoxville sends coupons, appointment reminders, and the status of services requested/delivered. Message frequency varies. Message and data rates may apply. Reply STOP to cancel Text HELP to [number] for help. Carriers are not liable for delayed or undelivered messages.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.georgiaspacompany.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com may link to sites operated by third parties. However, even if the third party is affiliated with www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.hssofmusiccity.com, www.hssuc.com, and www.hssofknoxville.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Hot Tub Sales Agreement (Pt. 1 of 6) – Electrical

All spas must be wired in accordance with applicable local and national electrical codes. The installer should read and follow the spa Pre-Delivery Guide for your specific spa manufacturer and model.

Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville will provide you with the 220V subpanel breaker box, when applicable. On Converted 220V models, the subpanel will be available for purchase. The manufacturer requires the use of a GFCI subpanel (220v unit), or a GFCI-protected cord (110v units), to supply power and protect the spa. Please refer to your Pre-Delivery Guide for proper wiring instructions.

Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville DOES NOT PROVIDE ANY ELECTRICAL SERVICES OR MAKE ANY ELECTRICAL CONNECTIONS. Your electrician does not need to install any electrical prior to the delivery of your spa. 220V spas require a hardwire connection by your licensed electrician after the spa is installed. In most cases, electricians will charge you for multiple trips, or time spent waiting on the installation of the spa by our crews. We recommend that you schedule your electrician to install the complete electrical work after the spa has been installed. WE STRONGLY ADVISE THAT SPA ELECTRICAL WIRING BE REFERRED TO A LICENSED ELECTRICIAN.

Hot Tub Sales Agreement (Pt. 2 of 6) – Access & Clearance

• Your spa requires a minimum 6″ clearance, greater than the spa, to travel through gates, between the house, and side fences, and a minimum of 12″ overhead clearance, greater than the spa. The spa could travel flat or on its side.  Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville is not responsible for any damage to products, or the site, resulting from clearances of less than the above requirements.
• Decks over 5 steps, or 3′ high, may require additional equipment and charges may apply.
• The distance required to turn a corner should be equal to the length of the spa plus the required clearances.
• All debris limiting or blocking access to the job site must be removed prior to delivery. Any trimming of trees or bushes, removal of debris, leveling of ground or other general maintenance must be done prior to delivery.
• All recessed spa applications must give 36″ of clearance around the spa for installation purposes. In most recessed cases, a crane is required for recessed installations. If you are building a new deck, we highly recommend waiting to build the upper deck until after the spa is installed. Having design features in the upper deck for equipment compartment access is highly recommended for servicing. If clearances are not given to all sides of the spa, and service cannot be performed without the removal of decking and/or spa removal is needed, the associated costs are the responsibility of the buyer. Refer to your Pre-Delivery Guide for details.
• Delivery Crews cannot remove any obstacles, including but not limited to railing and fencing at the time of delivery. These are the responsibilities of the homeowner prior to the day of delivery.
• Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville is not responsible for damage, such as but not limited to, curbs, sidewalks, patios, lawns, shrubs, sprinklers, indoor walls and/or floors, furniture, fixtures, appurtenances caused by persons delivering materials, products and/or equipment.
• The manufacturer’s warranty does not cover the cost of removal of any decking, walls, flooring, woodwork, or any other removals and/or replacements necessary for the repair or replacement of any defective product. A minimum of 24″ clearance is required on all sides, if not, the buyer is responsible for providing access and may be subject to additional charges. Work may not be performed by Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville until the buyer has provided full accessibility.

Hot Tub Sales Agreement (Pt. 3 of 6) – Surface & Placement

• Your new spa should be placed on a uniformly firm and continuous surface. A reinforced concrete pad at least 4″ thick, or a structurally sound deck that is able to support the “dead weight” found in the spa specification chart of the Pre-Delivery Guide is recommended. Refer to your Pre-Delivery Guide for other foundations that are acceptable.
• If your spa is located near sprinklers, adjust or cap them so as not to hit the siding of the spa.
• Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville does NOT level, shim, or prepare spa sites. The seller and manufacturer are not responsible for damage that may result to the spa caused by shimming or improper base preparation by the Buyers. Refer to the Pre-Delivery Guide for proper site preparation.
• Windows can reflect sunlight at high temperatures that, if reflected back on the spa or spa cover, can cause damage that is not covered under warranty. If this is a concern, we recommend placing the spa in a different location, tinting the window(s), and/or putting an external covering over the window(s).
• Covana products require a uniform and level foundation of concrete or decking and cannot be shimmed in any manner. Refer to Covana’s Pre-Delivery Guide for additional foundation requirements, including, but not limited to, minimum size and weight requirements.

Hot Tub Sales Agreement (Pt. 4 of 6) – Delivery & Setup

• Please call the Delivery Coordinator at (615) 443-4441, option 3 to schedule your delivery.
• Spas must be delivered within 45 days of arrival to our warehouse from the manufacturer, or from the time of sale if the unit is already in our inventory. I understand if my spa is not delivered within 45 days of its arrival or sale I can choose to move to a future truckload, within the same model year, or choose to pay a monthly storage fee of $100.
• The time required to set up your spa varies due to each job’s complexity; however, 1-2 hours is usually the time required. It is impossible for us to guarantee an exact arrival time; all deliveries and set-up times are approximate on delivery day.
• If we attempt to deliver and discover additional equipment and/or manpower is necessary, or that the site is not fully-prepared, there will be a re-delivery charge for each additional attempt. If re-delivery is not requested, the spa will be placed as close as possible to the final site location.
• Delivery crews can NOT wait for site prep, or electrical work, that delays them at the time of delivery.
• There may be additional mileage charges if delivery is more than 30-mile from any of our locations.
• Our delivery includes the Installation of the spa to your designated site; Supervise any crane or deck winch installations, as per contract; Orient spa as per buyer’s directions; Install the cover and cover safety clips; Install spa accessories that are purchased prior to delivery from  Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville; Confirm video receipt and basic fill instruction; Review point-of-contact for startup issues or questions; Review serial number and buyer’s delivery slip; Review buyer’s option to schedule a fill & fire. 
• Delivery crews do NOT hook up electrical, fill the spa with water, or balance chemicals at the time of delivery.
• Disposal of the spa and/or accessory packaging, and/or wrapping, is the responsibility of the Buyer.
• Please take time and note any damage at the time of delivery and report it to the delivery crew.
• Spa Removal and/or Disposal. Additional charges may apply. The spa must be disconnected from the power source and completely drained. The spa must be intact and in one piece.  Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville cannot remove any spa that has been disassembled or cut into pieces for removal.
• If removing a current spa, additional charges may apply. 

Hot Tub Sales Agreement (Pt. 5 of 6) – Pre-Delivery

• I understand that it’s my responsibility to read the owner’s manual in its entirety. I have been given a copy of a pre-delivery guide for the spa I have purchased and agree to read it and ask any questions about the necessary requirements.
• Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville requires panoramic pictures and/or videos of the delivery site to schedule and deliver your spa.

Hot Tub Sales Agreement (Pt. 6 of 6) – Legal

• Read your invoice carefully. You should NOT expect anything not written on your invoice. This contract constitutes the entire agreement and the parties are not bound by any oral expression or oral representation by any agent of either party.
• All spas require a minimum deposit of 25% of the purchase price, or a 10% minimum deposit with fully-signed finance forms, prior to ordering the product. All deposits are non-refundable.
• The seller retains a secured interest in the product until “monies due” are paid in full.
• I understand that my order must be paid in full before we can reserve a delivery date. Exceptions will be made for approved consumer financing deals.
• Any referral from Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville for other services (e.g. electrical services, deck work, etc.) are strictly on a referral basis and Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville is NOT responsible for work completed by these independent companies. These companies in no way are affiliated with Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville.
• If required, it is the responsibility of the buyer to request, obtain, and pay for any inspections, permits, HOA approvals, and any other government and non-government permission that may be required for delivery and/or installation.
• All sales are final.
• For 30 days from the date of delivery, Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville will exchange your spa for another model spa for the difference in purchase price between the models. Buyer is responsible for pickup and redelivery fees, or other miscellaneous costs such as, but not limited to, new electrical subpanels.
• Promotional package items (steps, water care products, etc.) are subject to change without notice, based on availability. The product received will be equal to or greater than the original promotional item. This includes, but is not limited to, colors and styles.
• Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville cannot be held responsible for delay or failure of delivery due to acts of God, severe weather conditions, war, riots, and other civil disturbances or other reasons beyond  Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville’s control.
• The seller requires a credit card on file upon scheduling any service visit. Reasonable trip fees may be assessed at the seller’s discretion for all service and/or warranty visits.
• Manufacturers’ warranties are non-transferable and are enforced only to the original purchaser. During the warranty period,  Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville will perform all warranty work on your spa for the specified manufacturer’s warranty period. Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville will also waive all trip fees for the first 3 months of the warranty. After 3 months, the buyer is responsible for paying a reasonable trip fee. If we cannot fix your spa during the warranty period, we will replace your spa.
• For the lifetime of your spa,  Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville  guarantees the original purchaser that we will pay you fair market value for your spa on a trade-in for a new spa.

Water Valet Program Scheduling
Once you submit your Water Valet Program order, a  Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville Customer Service Representative will be in contact as soon as possible (Monday-Friday) to schedule your first appointment and note any special requests or service notes.

Water Valet Program Disclaimer
Purchasing Valet Care Service through the Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville serves as an agreement between the customer and Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville to perform selected Water Valet Care Services on the customer’s hot tub/swim spa/sauna as indicated by the selected plan from the date order has been submitted. Chosen plan and/or service agreements will automatically renew unless the customer notifies Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville in writing that I wish to change or cancel my service option at least 30 days in advance of desired cancellation date. Any service scheduled within 30 days cannot be canceled. Customer understands selected Water Care package or service does not include any hot tub repair, maintenance or warranty services of any parts, plumbing controls or other service that would normally be covered by the manufacturer’s warranty or performed by a certified spa technician. Chemicals are not included in the contract prices. Chemicals will be delivered when the Water Valet service is performed and billed separately to the credit card on file. Water Valet service contracts charges will be processed on the day of the month in which the service is being performed. The Water Valet coordinator will schedule the first appointment, any subsequent appointments, and note any special requests or service notes. Date and time of appointments are at the discretion of Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville. If an appointment is canceled it will be rescheduled at the discretion of Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville and no refund provided. Discounts on chemicals, filters and parts are as follows: 10% when selecting the Advanced Care plan, 15% off when selecting the Premium Care plan. Discounts are eligible for chemicals billed at time of service. Discounts are not eligible on separate E-Store purchases. Chemicals delivered at time of service only. Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville Water Valet technicians will only use chemicals purchased from Hot Spring Spas of Music City, Hot Spring Spas of the Upper Cumberland, and Hot Spring Spas of Knoxville.