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FAQs

Hot Tubs

How do I pick a hot tub?
Before purchasing a hot tub there are a few steps you must take. First, consider the reasons why you need a hot tub. For example, do you want to sleep better? Improve your health? Entertain?

Second, visit our Lebanon, Tennessee showroom and browse our selection of hot tubs. Keep in mind why you are purchasing a hot tub and focus on the models that fit those needs. For instance, if you want to entertain, then you should ask about a sound system.

Third, consider your budget. We have financing options available with approved credit.  Please contact us for details, and about our other payment options.

Fourth, once you’ve picked out your hot tub it’s time to find the right spot for your new spa at home. We offer FREE In-Home Consultation to help you pick that spot and help you organize delivery, electrical hook-up, maintenance, and more.

Fifth, once the hot tub arrives all you need to do is fill it with your garden hose making sure the proper water care steps are taken (we’ll tell you about that during our FREE Water Care Consultation). Set the temperature on the hot tub and once it’s warmed up, step in and enjoy.

Sixth, if you have problems with your spa or need assistance completing water care, contact us to inquire about our Nashville spa repair service.

Which is better, a 115-volt hot tub or a 220-volt hot tub?
Both hot tub voltages are good choices. A 115-volt hot tub does not need hard wiring and can be plugged directly into an outlet. Be aware that the heater will turn off when the jet pumps are running. A 220-volt hot tub does need hardwiring and a sub-panel. The heater and the jets can work simultaneously.

How hot can I set the hot tub temperature?
Hot tub temperatures should never be set higher than 104 degrees Fahrenheit.

Why is my hot tub not getting hot?
Filters should be cleaned every three weeks whether you use the hot tub or not. When was the last time you cleaned yours?

It’s possible your heater has “tripped” or that your heating element is not working properly. Try these troubleshooting tips to find out why your hot tub is not getting hot.

If your hot tub model is from 1995 or earlier:

  • 110v models should be unplugged. The breakers of 220v models need to be turned off.
  • Take out the filters and leave them out until the water is heated again.
  • Clean the filters.
  • Open the equipment compartment door and reset the hi-limit for both the heater and the spa. Close the compartment door.
  • Plug in or turn on the breakers and wait 24 hours (110v) or 12 hours (220v) before checking the heat.
  • If working properly, put the filters back. If not working properly, contact HotSpring Spas of Music City for spa repair service.

If your hot tub model is from 1996 to the present:

  • Determine which hot tub heater your model contains. It’s located in the motor compartment. Reference these pictures to help you through the trouble shooting process.

Follow these instructions if you can reset your heater. If your heater does not have a reset button, skip down to the instructions below.

  • 110v models should be unplugged. The breakers of 220v models need to be turned off.
  • Take out the filters and leave them out until the water is heated again.
  • Clean the filters.
  • Open the equipment compartment door and reset heating element. Don’t use your finger to press the button. Instead, use a golf tee, spa door screw, or a Philips head screwdriver. Close the compartment door.
  • Plug in or turn on the breakers and wait 24 hours (110v) or 12 hours (220v) before checking the heat.
  • If working properly, put the filters back. If not working properly, contact HotSpring Spas of Music City for spa repair service.

Follow these instructions if your heater does not have a reset button.

  • 110v models should be unplugged. The breakers of 220v models need to be turned off.
  • Take out the filters and leave them out until the water is heated again.
  • Clean the filters.
  • Plug in or turn on the breakers and wait 24 hours (110v) or 12 hours (220v). If working properly, put the filters back. If not working properly, contact HotSpring Spas of Music City for spa repair service.

Does HotSpring Spas of Music City have a spa repair service?
Yes, we do. Just complete our Spa Repair Service form and one of our Certified Repair Technicians will call to help.